Category: Contract Management

Contract Management

NASPO’s Contract Administration Workshop

Training and professional development are essential to the state procurement office. Many procurement offices deliver internal training to their staff on a regular basis. The topics of these offerings can be everything from how to conduct an RFP evaluation to how to use the office P-card. Whether an office has a formalized training program resulting in a certification or less formal “hot topic” training, the intent is the same: to improve the procurement process.
In addition to providing internal training, many procurement offices are tasked with delivering training to the agency staff responsible for contract administration. These agency staff may not have a procurement or contract management background but are tasked with the administration of contracts related to their job duties. However, there is a great deal of responsibility delegated to the agency contract administrators, as they are interacting with the contracted supplier most often. Ineffective contract administration can affect the overall success of the contract.

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Contract Management

Through the Vendor’s Eyes: Procurement and Contract Management

NASPO recently held the REACH (Regional Education and Connection Hub) Conference in New Orleans, Louisiana. 270 state members representing 47 states and the District of Columbia came together to participate in the first “super regional” conference in NASPO’s history, bringing together the Southern, Eastern, Midwestern, and Western Regions. The event was filled with educational and professional growth opportunities that expanded NASPO members’ support network into all four regions. In this series of blogs, NASPO staff will share key takeaways and highlights from REACH’s expansive programs agenda. 
“How many people have experienced frustration with a vendor?” Valerie Bollinger, State Purchasing Manager for the State of Idaho asked participants at a recent NASPO REACH conference. The room quickly filled with laughter as many state procurement professionals attending the breakout session titled Procurement and Contract Management Through the Vendor’s Eyes realized they can relate. Public procurement professionals and vendors alike are occasionally frustrated with each other and feel like it’s “them vs. us” when doing business together. The group exercise, led by Valerie, was an introspection and challenge to participants to put themselves in the vendor’s shoes and think through solutions that could inform better processes and relationships during the contract management phase, which is an important piece of the complex state procurement process.

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