Agency relations and customer service is NASPO’s top priority for 2019. What an exciting topic to tackle as it is the first time it appears on NASPO’s Top 10 in the last two years! Current NASPO President Lisa Eason is a big supporter of highlighting agency relations initiatives across the country.
Improving relationships with state agencies not only increases the efficiency of procurements in the state but also makes the process and experience for both agency staff and procurement staff less tedious. However, many states have yet to implement extensive programs and initiatives due to the different puzzle pieces that need to come together to make the change effective. Improving agency relations and customer service is a complex task that requires both employees and management to change mindsets and behaviors. At times, it requires organizations to restructure their operations to function in a customer-centric mindset rather than working in traditional silos.
Read more “Relations Matter!”
This week we caught up with Cindy Lombardi, Chief Procurement Officer for the State of Colorado. Perfect timing too! NASPO’s 2019 Exchange Conference is being hosted in the beautiful capital city of Denver.
Cindy has served as Colorado’s Chief Procurement Officer (CPO) since March of 2015. As CPO, she launched the Procurement Code Modernization Initiative that has resulted in an improved procurement code and procurement rule changes for the state. Cindy has over 20 years of experience in purchasing and contracts for the federal government, the University of Colorado, and several state agencies including the Departments of Personnel & Administration, Public Health & Environment, Revenue, and Human Services. Cindy is a Director at Large on the NASPO Board of Directors and is currently serving as Conference and Events Champion. She has also served on the NASPO ValuePoint Management Board since 2015. Cindy is also currently the 2019 Chairperson of the NASPO Exchange committee and has been instrumental in the conception, planning and execution of the upcoming conference, April 9-11, 2019.
Read more “A Day in the Life: Cindy Lombardi”