Blog

Technology & IT Procurement

IT Procurement: Envisioning the Next Decade in Technology

2021 is the year of IT procurement. Here on the Research and Innovation Team, we have worked hard to bring to your attention to the newest trends in technology and IT procurement. The pandemic has shown us how important technology is going to be in the incoming decade. Already our way of working has changed to bring you. We have learned to adapt to new technologies, and a lot of the practices we have adopted in 2020 will be with us forever. The IT procurement landscape does not have to be a landmine of uncertainty, we have resources to help you!

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Agency Relations & Customer Service

Customer Service to Agency Stakeholders

A successful procurement relies on quality customer service from the procurement specialist.  An important component of customer service is early collaboration between agencies. The initial interaction provides the procurement specialist the opportunity to establish trust and start a relationship through personal engagement with agency stakeholders. This is the best time for the specialist to set clear expectations, listen and respond to concerns, and build a partnership.

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