Imagine this – a state agency has come to you with frustrations about a lack of communication from the central procurement office. They have not heard back from the office in over three days, and they are frustrated that they do not know what is going on with their solicitation. This is just one example of a frustrated customer situation you might run into in your operations. When these unhappy customers arise, there are steps you can take in order to recover from a bad customer service experience. Read more “Everything is NOT Awesome – Difficult Customer Situations”
Whether developing an Environmentally Preferable Purchasing Program (EPP) or looking to transition specific contracted products and services to a new sustainability-focused approach, there are challenges to address. Pulse is here with a look at a successful initiative that provides a useful example of how to prioritize sustainability while lowering costs.
By one estimate, this spring we leapt 5 years into the future in 8 weeks’ time so if you feel like you have mental whiplash, that might be why. Read more “How to Cope with Volatility, Uncertainty, Complexity, Ambiguity”