Agency relations and customer service is NASPO’s top priority for 2019. What an exciting topic to tackle as it is the first time it appears on NASPO’s Top 10 in the last two years! Current NASPO President Lisa Eason is a big supporter of highlighting agency relations initiatives across the country.
Improving relationships with state agencies not only increases the efficiency of procurements in the state but also makes the process and experience for both agency staff and procurement staff less tedious. However, many states have yet to implement extensive programs and initiatives due to the different puzzle pieces that need to come together to make the change effective. Improving agency relations and customer service is a complex task that requires both employees and management to change mind-sets and behaviors. At times, it requires organizations to restructure their operations to function in a customer-centric mindset rather than working in the traditional silos.
This week we caught up with Jason Soza, Chief Procurement Officer for the State of Alaska.
Jason has served as Alaska’s Chief Procurement Officer (CPO) since 2013. As CPO, he and his staff work to ensure understanding of and compliance with the laws and regulations that govern procurement for the State of Alaska, while also always looking for ways to do things better. Jason has nearly 20 years of experience in purchasing at all levels, from the front lines of an agency to his position now as CPO. Jason is a member and board member of NASPO and is NASPO’s President-elect for 2019.