Tag: NASPO Top 10 Priorities

Agency Relations & Customer Service

New Year’s Resolution: Boosting Your Office’s Customer Service  

  high-quality customer service relationship with stakeholders is vital to organizational success, especially in public procurement. Providing exceptional customer service to all agency stakeholders is not only the right thing to do, but it builds new relationships and strengthens current relationships that will set your office up for success.
Read more “New Year’s Resolution: Boosting Your Office’s Customer Service  “
NASPO Events & Education

NASPO’s Top 10 Priorities Analysis

Over the past six years of NASPO Top 10 Priorities lists, four topics have made the Top 10 every year and an additional 3 topics were on the list for all but one year. These topics, collectively, represent 65% of the list from the past six years. NASPO has supported these priorities through the development of the publications found in the table below.

Read more “NASPO’s Top 10 Priorities Analysis”

Technology & IT Procurement

The State of Cybersecurity: 3 Bold Plays for Change

In March 2018, the city of Atlanta suffered a ransomware attack that compromised the data of their employees and anyone who conducted business with the state and ended costing $2.6 million in emergency contract efforts[1]. When Louisiana was attacked in November of 2019, 10% of the state’s servers were infiltrated and some 1,500 computers were damaged.  These examples demonstrate cybersecurity should be a top priority for procurement officers to protect the sensitive information of both vendors and staff. Understanding the issues and goals of your state Chief Information Security Officer (CISO) can pave the road toward a more productive working relationship and allow procurement officers to address increasing cybersecurity threats as partners.

Read more “The State of Cybersecurity: 3 Bold Plays for Change”

NASPO Events & Education

A Day in the Life: Louise Terry

This week, NASPO’s own ProcurementU is providing another professional development opportunity by hosting  the State Training Training Coordinators Conference (STCC) in Madison, Wisconsin! The goal of STCC is to facilitate the sharing of materials and best practices between state trainers. During the three day conference, ProcurementU has an agenda full of opportunities to learn how to best leverage the training and education provided at the conference to advance state government in participants’ home states. Networking sessions, interactive general sessions, a keynote speaker, an emphasis on collaborative learning efforts and the sharing of resources are just a few things participants will engage in! To highlight the great work state training coordinators across the country do this week Pulse is highlighting the state training coordinator from Oklahoma and an active NASPO member, Louise Terry. 

Read more “A Day in the Life: Louise Terry”