Tag: retention

Procurement Office Development

The Case of the Missing Worker

At the National Governors Association Winter Meeting in Washington, D.C., one topic was raised in every single session and panel: worker shortage. Every workforce sector is hurting for qualified or willing workers at every level. This shortage also affects public-sector employment, as many CPOs can attest. The question that everyone is asking is, “Where are all the workers?”

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Professional Development

Managing Remote Workers

Managing a remote team of workers for the first time can be challenging in the best of circumstances, much less now in what feels like a disorienting wave of bad news and emergency actions. It can feel uncomfortable to not be able to swing by someone’s office to talk to them face to face or have meetings where you can see expressions and body language.
Here are some tips and resources to help you manage your team remotely:

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Professional Development

Ease Working From Home

The COVID-19 pandemic has left many organizations to figure out how to best adjust their workflows and training programs to meet the changing demands of our current work environment. This means many organizations (NASPO and Procurement U included) are moving to remote work options. While it is important for every organization to do something, the reality is that it can be much more challenging for some organizations to quickly ramp up a work-from-home situation, and training programs are left evaluating their ability to deliver effective training in a virtual environment.
Below are some tips and resources that could help you manage virtual training or remote work options. Read more “Ease Working From Home”
Professional Development

Succession Planning: Don’t Just Plan for Your Future

As a greater proportion of the workforce reaches retirement age each year, the importance of succession planning has never been more apparent.  Talent management and succession planning ranked #6 on NASPO’s Top Ten priorities for 2020 .  Never fear!  Pulse is here to help with some tips and tricks for a successful planning process. Read more “Succession Planning: Don’t Just Plan for Your Future”
NASPO Events & Education

Academic Partner Perspective: Kelly Lynch


Written by Olivia Hook Frey

NASPO’s academic partnerships are paramount to our higher education initiatives. Without these impressive partners at colleges and universities across the country, none of this programming would be possible. When we started this endeavor in 2016, we set out to build relationships with top-tier Supply Chain Management Programs and faculty, because we believe Supply Chain Management is the degree program that most closely aligns with the work our members do in state procurement. Since then, we have had some majors wins with each partner. Over the past three years, our goals with each academic partner have morphed. We have discovered the different specialties of each partner.

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Professional Development

3 Ways to Simultaneously Improve Employee and Customer Satisfaction

In the world of modern procurement, your office is constantly doing business with citizens, vendors, and government agencies. Leaving a lasting positive impression on your customers is a key component of your central procurement office’s ability to conduct its mission. Happier employees will help you accomplish those customer service goals.  Customer service and agency relations  is number one on the 2019 NASPO Top 10 Priorities, cementing that customer satisfaction is important to CPOs across the country. When the ultimate end user in every procurement transaction is the taxpayer, each step in the procurement process is important, including customer service.  In 2003, two Canadian policy analysts conducted a study concerning public employee’s job satisfaction and customer satisfaction with government goods and services. They discovered the relationship between employee and customer satisfaction is reciprocal in nature. By investing in employee satisfaction, you will simultaneously see improvement in your customer satisfaction and agency relations. That’s two improvements with one action – two satisfactions with one procurement stone. Read more “3 Ways to Simultaneously Improve Employee and Customer Satisfaction”