The COVID-19 pandemic has left many organizations to figure out how to best adjust their workflows and training programs to meet the changing demands of our current work environment. This means many organizations (NASPO and Procurement U included) are moving to remote work options. While it is important for every organization to do something, the reality is that it can be much more challenging for some organizations to quickly ramp up a work-from-home situation, and training programs are left evaluating their ability to deliver effective training in a virtual environment.
Below are some tips and resources that could help you manage virtual training or remote work options. Read more “Ease Working From Home”
We are kicking off this year by hitting the road to visit some of our academic partners and their students Keep reading if your office is interested in:
Recruiting and retaining emerging talent
Staying up to date on resources offered by academic partners
Continuing education opportunities
Are you in search of an opportunity to enhance your procurement knowledge? Do you enjoy learning from your peers in other states? Are you looking to challenge yourself while adding valuable insight to your profession?
As a greater proportion of the workforce reaches retirement age each year, the importance of succession planning has never been more apparent. Talent management and succession planning ranked #6 on NASPO’s Top Ten priorities for 2020 . Never fear! Pulse is here to help with some tips and tricks for a successful planning process. Read more “Succession Planning: Don’t Just Plan for Your Future”
Written by Olivia Hook Frey
NASPO’s academic partnerships are paramount to our higher education initiatives. Without these impressive partners at colleges and universities across the country, none of this programming would be possible. When we started this endeavor in 2016, we set out to build relationships with top-tier Supply Chain Management Programs and faculty, because we believe Supply Chain Management is the degree program that most closely aligns with the work our members do in state procurement. Since then, we have had some majors wins with each partner. Over the past three years, our goals with each academic partner have morphed. We have discovered the different specialties of each partner.
In the world of modern procurement, your office is constantly doing business with citizens, vendors, and government agencies. Leaving a lasting positive impression on your customers is a key component of your central procurement office’s ability to conduct its mission. Happier employees will help you accomplish those customer service goals. Customer service and agency relations is number one on the 2019 NASPO Top 10 Priorities, cementing that customer satisfaction is important to CPOs across the country. When the ultimate end user in every procurement transaction is the taxpayer, each step in the procurement process is important, including customer service. In 2003, two Canadian policy analysts conducted a study concerning public employee’s job satisfaction and customer satisfaction with government goods and services. They discovered the relationship between employee and customer satisfaction is reciprocal in nature. By investing in employee satisfaction, you will simultaneously see improvement in your customer satisfaction and agency relations. That’s two improvements with one action – two satisfactions with one procurement stone. Read more “3 Ways to Simultaneously Improve Employee and Customer Satisfaction”
Article by Dana Dembrow (State of MD), Intro by Olivia Hook Frey (NASPO)
Introduction by Olivia Hook Frey:
Many of our states have expressed concerns associated with their retirement-age workforce. Even more stress-inducing is not knowing where or how to recruit new talent to fill those gaps. As part of NASPO’s higher education initiatives, student recruitment at the college-level has been a priority. This emerging talent is oftentimes overlooked in the public sector, but NASPO is working to change that. Through our partnership with impressive colleges and universities across the country, we work to place these quality students in both internships and full-time positions within our state purchasing offices.