NASPO hosted more than 500 state procurement professionals, suppliers and other guests, April 9-11, in Denver, Colorado, during the 2019 NASPO Exchange. The number of attendees included representatives from 42 states, as well as 166 companies that are supportive business partners to state government agencies. This year’s Exchange conference was co-hosted by NASPO ValuePoint. MMCAP, the Minnesota Multistate Contracting Alliance for Pharmacy, also provided support for Exchange by co-hosting the audio-visual for the event.
NASPO Exchange 2019 was an eye-opening experience. Some of you may or may not know, I have only been a part of the NASPO team since January 2019, so this was not only my first Exchange, but my first NASPO conference. My coworkers have been trying to prepare me for what exactly to expect. I’ve heard a lot of, “It’s going to be like no other professional conference you’ve been to!” and “Girl, you better pack at least three pairs of shoes.” I quickly found out that all of the above were true, and then some. Keep reading to hear about my first Exchange! Read more “My First NASPO Exchange—Denver, Suppliers and Buyers, Oh My!”→
This week we caught up with Cindy Lombardi, Chief Procurement Officer for the State of Colorado. Perfect timing too! NASPO’s 2019 Exchange Conference is being hosted in the beautiful capital city of Denver.
Cindy has served as Colorado’s Chief Procurement Officer (CPO) since March of 2015. As CPO, she launched the Procurement Code Modernization Initiative that has resulted in an improved procurement code and procurement rule changes for the state. Cindy has over 20 years of experience in purchasing and contracts for the federal government, the University of Colorado, and several state agencies including the Departments of Personnel & Administration, Public Health & Environment, Revenue, and Human Services. Cindy is a Director at Large on the NASPO Board of Directors and is currently serving as Conference and Events Champion. She has also served on the NASPO ValuePoint Management Board since 2015. Cindy is also currently the 2019 Chairperson of the NASPO Exchange committee and has been instrumental in the conception, planning and execution of the upcoming conference, April 9-11, 2019.
This week we caught up with Lisa Eason, Deputy Commissioner for the State of Georgia, and 2019 NASPO President.
Lisa has served as Georgia’s Deputy Commissioner of the State Purchasing Division since August of 2015. She is responsible for the administration of the State’s purchasing card program, the sourcing division which includes the agency sourcing, strategic sourcing, contract management, and data analytics units. She also manages the policy and training division which administers the state’s purchasing training program and the development and oversight of Georgia’s procurement policies and procedures. The Audit and Compliance Division, which is responsible for audits related to P-Cards and the purchasing process, also falls under her purview.
In the world of modern procurement, your office is constantly doing business with citizens, vendors, and government agencies. Leaving a lasting positive impression on your customers is a key component of your central procurement office’s ability to conduct its mission. Happier employees will help you accomplish those customer service goals. Customer service and agency relations is number one on the 2019 NASPO Top 10 Priorities, cementing that customer satisfaction is important to CPOs across the country. When the ultimate end user in every procurement transaction is the taxpayer, each step in the procurement process is important, including customer service. In 2003, two Canadian policy analysts conducted a study concerning public employee’s job satisfaction and customer satisfaction with government goods and services. They discovered the relationship between employee and customer satisfaction is reciprocal in nature. By investing in employee satisfaction, you will simultaneously see improvement in your customer satisfaction and agency relations. That’s two improvements with one action – two satisfactions with one procurement stone. Read more “3 Ways to Simultaneously Improve Employee and Customer Satisfaction”→