Tag: public procurement

Day in the Life

A Day in the Life: Lisa Eason

This week we caught up with Lisa Eason, Deputy Commissioner for the State of Georgia, and 2019 NASPO President.
Lisa has served as Georgia’s Deputy Commissioner of the State Purchasing Division since August of 2015. She is responsible for the administration of the State’s purchasing card program, the sourcing division which includes the agency sourcing, strategic sourcing, contract management, and data analytics units. She also manages the policy and training division which administers the state’s purchasing training program and the development and oversight of Georgia’s procurement policies and procedures. The Audit and Compliance Division, which  is responsible for audits related to  P-Cards and the purchasing process, also falls under her purview.

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Customer Service

3 Ways to Simultaneously Improve Employee and Customer Satisfaction

In the world of modern procurement, your office is constantly doing business with citizens, vendors, and government agencies. Leaving a lasting positive impression on your customers is a key component of your central procurement office’s ability to conduct its mission. Happier employees will help you accomplish those customer service goals.  Customer service and agency relations  is number one on the 2019 NASPO Top 10 Priorities, cementing that customer satisfaction is important to CPOs across the country. When the ultimate end user in every procurement transaction is the taxpayer, each step in the procurement process is important, including customer service.  In 2003, two Canadian policy analysts conducted a study concerning public employee’s job satisfaction and customer satisfaction with government goods and services. They discovered the relationship between employee and customer satisfaction is reciprocal in nature. By investing in employee satisfaction, you will simultaneously see improvement in your customer satisfaction and agency relations. That’s two improvements with one action – two satisfactions with one procurement stone. Read more “3 Ways to Simultaneously Improve Employee and Customer Satisfaction”
Contract Management

Proactive Contract Management for the Modern Procurement Professional

This article is a proponent of NASPO Best Practices: Ethics and Accountability white paper, and aims to augment research in proactive ethical practices through accountability, transparency, and conflict of interest. NASPO strives to emit leadership, excellence and, integrity while elevating the profession of public procurement through best practices.  As stewards of taxpayers money, it is imperative that  procurement staff not only choose the right path when dealing with an ethical dilemma, but the ‘best’ path, in order to remain beyond reproach in the public eye.

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Centralized Procurement

3 Procurement Leadership Models for the New Year

Centralization and strategic leadership continue to be focus areas for state procurement offices around the country in the new year. This article recaps key takeaways from the 2018 NASPO Annual Conference townhall session on the leading role of the state central procurement office and three existing procurement authority models: centralized, decentralized/delegated and the hybrid procurement authority models. All three models create efficiencies and savings for the state. However, the centralized procurement authority model maximizes resources and outcomes while providing increased oversight, accountability and consistent application of standards and policies statewide.

Continue reading if you are a public procurement leader looking to improve your strategy in 2019!

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Technology

Top Tips for Procuring Accessible Technology

Imagine trying to use a computer without a mouse. Imagine trying to watch a video without speakers. Imagine trying to type an email on your phone without being able to see the screen. These are all  examples of inaccessibility – and we can imagine how frustrating that would be. Accessible technology means that everyone can use the same technology, no matter how they need to manipulate it in order to process information.
So why is accessible technology so important to procurement?

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Presidential Message

NASPO President’s Message

Happy New Year, NASPO members! It is fitting that I begin my tenure as NASPO President as we turn the page on the calendar and welcome 2019. This certainly is the start of an exciting new year in my life and I am honored and humbled for the opportunity to serve as your NASPO President.

At its core, NASPO is a member services organization, and everything it does is geared toward the ultimate goal of elevating the profession of public procurement by empowering members to achieve success and nurturing the leadership potential that each of you possess.
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2019 Priorities in State Procurement

NASPO Releases 2019 Top Priorities

Just released!!
Based on a ranking from state CPOs, the 2019 Top Ten Priorities and Five Horizon Issues for State Procurement reflect current nationwide priorities as well as forward-looking issues that are likely to impact state procurement.
Throughout 2019, NASPO will develop programs, conference sessions, research and publications around these important focus areas.
The two lists, Top 10 Priorities and Top 5 Horizon Issues for State Procurement, reflect current nationwide priorities as well as forward-looking issues that are likely to impact state procurement. To see the lists, click through to read more!

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KPIs

Meaningful KPIs in Four Easy Steps

Have you been tasked with developing Key Performance Indicators (KPIs) for your organization and don’t know where to begin? This quick primer can put you on the fast track!
We’ve all heard different variations of the phrase, “what gets measured gets done,” but how much of that is really true? What and how much of our activities do we need to measure to know whether or not we have achieved the desired results, and what changes to make moving forward?
Measuring and tracking key activities can incentivize employees to perform well and achieve success in specific areas. However, sometimes organizations can fall into the “metric trap” and drive for raw activity numbers rather than focusing on truly measuring key activities that influence their success. So how can we avoid inverse response behavior, where managers and employees end up focusing too much on numbers? Here are a few key questions you should ask before setting out on a performance measuring journey:

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NASPO Exchange

Turning “Myth” into “Fact” at the 2018 Exchange

Have you ever found yourself wondering what an episode of Discovery Channel’s MythBusters might look like if it focused on “busting” procurement myths instead of the unrealistic rumors, folklore, and movie scenes the show is famous for? I’m sure you have. NASPO decided to find out at the 2018 NASPO Exchange conference and it looked something like this: a panel of experienced suppliers and state procurement professionals onstage in New York City, sharing their collective wisdom and experience to try to debunk some of the most common myths about state procurement. Perhaps that is fewer power tools and explosive hijinks then you were hoping for, but keep reading.

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Agile Procurement

Is Agile the Answer?

“We used waterfall to put a man on the moon, so it can’t be that bad,” said Aldila Lobo, Principal with Deloitte Consulting. This line certainly got a laugh from the crowd at NASPO’s Exchange conference in New York City – but it holds a fair amount of truth as well. “Waterfall” is the non-modular procurement methodology that originated in the construction and manufacturing arenas and became popular as a method for software development and procurement. The process of development literally flows from one stage to the next. Agile, on the other hand, focuses on flexibility, continuous improvement, an embrace of change, speed, and satisfied customers. Agile comes not in stages that build on one another, but in sprints, where pieces of the larger puzzle are developed one at a time.
While Agile development and procurement methods have taken hold as an elegant solution to decades-old problems, the simple truth is what Aldila alluded to – that sometimes, for some types of procurements, waterfall is still best. However, Agile and other modular procurement methods do two things that make it easier to manage large developments: they segment risk and increase transparency. While Agile and modular procurement aren’t just for information technology procurement and software development, those are the most popular applications.

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