Tag: public sector employee

Customer Service

3 Ways to Simultaneously Improve Employee and Customer Satisfaction

In the world of modern procurement, your office is constantly doing business with citizens, vendors, and government agencies. Leaving a lasting positive impression on your customers is a key component of your central procurement office’s ability to conduct its mission. Happier employees will help you accomplish those customer service goals.  Customer service and agency relations  is number one on the 2019 NASPO Top 10 Priorities, cementing that customer satisfaction is important to CPOs across the country. When the ultimate end user in every procurement transaction is the taxpayer, each step in the procurement process is important, including customer service.  In 2003, two Canadian policy analysts conducted a study concerning public employee’s job satisfaction and customer satisfaction with government goods and services. They discovered the relationship between employee and customer satisfaction is reciprocal in nature. By investing in employee satisfaction, you will simultaneously see improvement in your customer satisfaction and agency relations. That’s two improvements with one action – two satisfactions with one procurement stone. Read more “3 Ways to Simultaneously Improve Employee and Customer Satisfaction”
Presidential Message

NASPO President’s Message

Happy New Year, NASPO members! It is fitting that I begin my tenure as NASPO President as we turn the page on the calendar and welcome 2019. This certainly is the start of an exciting new year in my life and I am honored and humbled for the opportunity to serve as your NASPO President.

At its core, NASPO is a member services organization, and everything it does is geared toward the ultimate goal of elevating the profession of public procurement by empowering members to achieve success and nurturing the leadership potential that each of you possess.
Read more “NASPO President’s Message”