Author: Lori Denhart

Market Research

Another Resource for your Procurement Toolbox: PTAC

 Like most problem-solvers, procurement professionals have a metaphorical toolbox that they reach into from time to time to assist in acquiring best value. In this article, we discuss one of the tools in the public procurement toolbox, the Procurement Technical Assistance Center (PTAC). In case you haven’t utilized this tool before, let’s get you familiar with it! A guiding principle of public procurement is the maximization of competition. PTACs help to increase bid participation by working one-on-one with small businesses and assist them in competing for government contracts.

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Professional Development

3 Ways to Simultaneously Improve Employee and Customer Satisfaction

In the world of modern procurement, your office is constantly doing business with citizens, vendors, and government agencies. Leaving a lasting positive impression on your customers is a key component of your central procurement office’s ability to conduct its mission. Happier employees will help you accomplish those customer service goals.  Customer service and agency relations  is number one on the 2019 NASPO Top 10 Priorities, cementing that customer satisfaction is important to CPOs across the country. When the ultimate end user in every procurement transaction is the taxpayer, each step in the procurement process is important, including customer service.  In 2003, two Canadian policy analysts conducted a study concerning public employee’s job satisfaction and customer satisfaction with government goods and services. They discovered the relationship between employee and customer satisfaction is reciprocal in nature. By investing in employee satisfaction, you will simultaneously see improvement in your customer satisfaction and agency relations. That’s two improvements with one action – two satisfactions with one procurement stone. Read more “3 Ways to Simultaneously Improve Employee and Customer Satisfaction”