Blog

Sustainable Purchasing

A More Sustainable IT Model

The Covid pandemic has underscored issues with U.S. reliance on supply chains abroad in many areas, including semiconductor manufacturing. In February, President Biden signed Executive Order 14017 to address supply chain vulnerabilities and a semiconductor shortage impacting a variety of industries like cellular devices, information technology, and automobiles.

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Market Research

A Cooperative Future: Emerging Market Initiative & Supplier Relations

NASPOValuePoint is shaking up the cooperative world by introducing their new Emerging Market Initiative. What does this mean for the cooperative contracting process? We interviewed Bart Lemmon, Director of Supplier Development and Global Initiatives at NASPO ValuePoint.
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Professional Development

Everything is NOT Awesome – Difficult Customer Situations

Imagine this – a state agency has come to you with frustrations about a lack of communication from the central procurement office. They have not heard back from the office in over three days, and they are frustrated that they do not know what is going on with their solicitation. This is just one example of a frustrated customer situation you might run into in your operations. When these unhappy customers arise, there are steps you can  take in order to recover from a bad customer service experience. Read more “Everything is NOT Awesome – Difficult Customer Situations”