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Technology

Blockchain: The Public Sector Big Picture

The private sector has invested more than 1.4 billion dollars in blockchain since 2014. To put this number into context, this is on par with the amount of money spent on internet investments during the early 90’s! What do you know about blockchain? Personally, I knew almost nothing besides the fact it was a technology people were excited about and that it had something to do with Bitcoin. Luckily for me, Procurement U recently released a free course entitled “Blockchain: The Public Sector Big Picture”. This course provided me with a basic understanding of how blockchain works and explains it in a simple, approachable way through videos and interactive graphics.  As someone who is not the most technically savvy, I can say that this course helped me understand blockchain and made me excited about its potential uses. This course goes over how blockchain works and how it can be used in procurement. Take this Procurement U course to start exploring blockchain and its uses in your office!

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Procurement Methodologies

5 Things You Should Know About Reverse Auctions

Are reverse auctions a win-win for both parties? The answer depends on who you ask, and as always, “the proof is in the pudding”. If done right, they can be a win-win for both buyers and suppliers. The online reverse auction is a cost-effective way in which a single buyer procures goods or services from multiple bidders using an online bidding platform. In this article, we will share a few tips to help demystify reverse auctions and maximize mutual benefits for both parties.

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Day in the Life

A Day in the Life: Lisa Eason

This week we caught up with Lisa Eason, Deputy Commissioner for the State of Georgia, and 2019 NASPO President.
Lisa has served as Georgia’s Deputy Commissioner of the State Purchasing Division since August of 2015. She is responsible for the administration of the State’s purchasing card program, the sourcing division which includes the agency sourcing, strategic sourcing, contract management, and data analytics units. She also manages the policy and training division which administers the state’s purchasing training program and the development and oversight of Georgia’s procurement policies and procedures. The Audit and Compliance Division, which  is responsible for audits related to  P-Cards and the purchasing process, also falls under her purview.

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Customer Service

3 Ways to Simultaneously Improve Employee and Customer Satisfaction

In the world of modern procurement, your office is constantly doing business with citizens, vendors, and government agencies. Leaving a lasting positive impression on your customers is a key component of your central procurement office’s ability to conduct its mission. Happier employees will help you accomplish those customer service goals.  Customer service and agency relations  is number one on the 2019 NASPO Top 10 Priorities, cementing that customer satisfaction is important to CPOs across the country. When the ultimate end user in every procurement transaction is the taxpayer, each step in the procurement process is important, including customer service.  In 2003, two Canadian policy analysts conducted a study concerning public employee’s job satisfaction and customer satisfaction with government goods and services. They discovered the relationship between employee and customer satisfaction is reciprocal in nature. By investing in employee satisfaction, you will simultaneously see improvement in your customer satisfaction and agency relations. That’s two improvements with one action – two satisfactions with one procurement stone. Read more “3 Ways to Simultaneously Improve Employee and Customer Satisfaction”
Contract Management

Proactive Contract Management for the Modern Procurement Professional

This article is a proponent of NASPO Best Practices: Ethics and Accountability white paper, and aims to augment research in proactive ethical practices through accountability, transparency, and conflict of interest. NASPO strives to emit leadership, excellence and, integrity while elevating the profession of public procurement through best practices.  As stewards of taxpayers money, it is imperative that  procurement staff not only choose the right path when dealing with an ethical dilemma, but the ‘best’ path, in order to remain beyond reproach in the public eye.

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NASPO Internships

Workforce shortage? Have you considered emerging talent?

Article by Dana Dembrow (State of MD), Intro by Olivia Hook Frey (NASPO)

Introduction by Olivia Hook Frey:

Many of our states have expressed concerns associated with their retirement-age workforce. Even more stress-inducing is not knowing where or how to recruit new talent to fill those gaps. As part of NASPO’s higher education initiatives, student recruitment at the college-level has been a priority. This emerging talent is oftentimes overlooked in the public sector, but NASPO is working to change that. Through our partnership with impressive colleges and universities across the country, we work to place these quality students in both internships and full-time positions within our state purchasing offices.

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Centralized Procurement

3 Procurement Leadership Models for the New Year

Centralization and strategic leadership continue to be focus areas for state procurement offices around the country in the new year. This article recaps key takeaways from the 2018 NASPO Annual Conference townhall session on the leading role of the state central procurement office and three existing procurement authority models: centralized, decentralized/delegated and the hybrid procurement authority models. All three models create efficiencies and savings for the state. However, the centralized procurement authority model maximizes resources and outcomes while providing increased oversight, accountability and consistent application of standards and policies statewide.

Continue reading if you are a public procurement leader looking to improve your strategy in 2019!

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Technology

Top Tips for Procuring Accessible Technology

Imagine trying to use a computer without a mouse. Imagine trying to watch a video without speakers. Imagine trying to type an email on your phone without being able to see the screen. These are all  examples of inaccessibility – and we can imagine how frustrating that would be. Accessible technology means that everyone can use the same technology, no matter how they need to manipulate it in order to process information.
So why is accessible technology so important to procurement?

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Presidential Message

NASPO President’s Message

Happy New Year, NASPO members! It is fitting that I begin my tenure as NASPO President as we turn the page on the calendar and welcome 2019. This certainly is the start of an exciting new year in my life and I am honored and humbled for the opportunity to serve as your NASPO President.

At its core, NASPO is a member services organization, and everything it does is geared toward the ultimate goal of elevating the profession of public procurement by empowering members to achieve success and nurturing the leadership potential that each of you possess.
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Day in the Life

A Day in the Life: Jason Soza

This week we caught up with Jason Soza, Chief Procurement Officer for the State of Alaska.
Jason has served as Alaska’s Chief Procurement Officer (CPO) since 2013. As CPO, he and his staff work to ensure understanding of and compliance with the laws and regulations that govern procurement for the State of Alaska, while also always looking for ways to do things better. Jason has nearly 20 years of experience in purchasing at all levels, from the front lines of an agency to his position now as CPO. Jason is a member and board member of NASPO and is NASPO’s President-elect for 2019.

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