You’ve been getting complaints that the floors in the procurement office are too sticky. As the administrator of the MRO contract that includes services for your building, you bring up the issue at your next meeting with the supplier. The supplier representative assures you that the floors aren’t sticky. Not only that, but she provides you with a list of data points showing how many times the floors have been mopped, how many total hours the staff have spent mopping, and how many bottles of cleaner they’ve used. You run through the building to show the data to your coworkers, proving to them that the floor isn’t sticky. When you’re done, you muscle your way back to your office, leaving a trail of your shoes and then your socks as they cling to the floor behind you. What’s wrong with this picture?
Read more “Considering Outcomes (Not Just Outputs) Through Your KPIs”
Deciding what key performance indicators (KPIs) the central procurement office should use can be tough. Where to even begin?
Here are four easy steps to follow when you embark on your KPI journey:
Read more “Four Steps to Better KPIs”