Tag: Leadership

Agency Relations & Customer Service

Customer Service to Agency Stakeholders

A successful procurement relies on quality customer service from the procurement specialist.  An important component of customer service is early collaboration between agencies. The initial interaction provides the procurement specialist the opportunity to establish trust and start a relationship through personal engagement with agency stakeholders. This is the best time for the specialist to set clear expectations, listen and respond to concerns, and build a partnership.

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Professional Development

Reflecting on the Pandemic: Networking

You, like many people, may feel dread in hearing the word “networking.” You are not alone, according to one study from Harvard Business School, people feel gross about networking being pushed by their superiors because of the feeling of how transactional it can be. That same study showed, however, that people do feel good about organic (or self-initiated) networking. Networking can be good for not just you as an individual but also good for your department and organization. Read more “Reflecting on the Pandemic: Networking”
Emergency Procurement & Risk Management

3 Tips for Re-Building Your Post-Pandemic Office

Both the Center on Budget and Policy Priorities and the National Conference of State Legislatures project that budget shortfalls for FY 2020 and FY 2021 could create millions of dollars’ worth of deficits. In order to save money, some state information technology workers are already planning to work permanently from home, even after the pandemic has subsided. Keep the possibility of permanently working from home in mind as budgets shrink and innovative solutions are explored. What could your procurement office look like in the post-pandemic? Here are 3 tips for re-building your post-pandemic procurement office. Read more “3 Tips for Re-Building Your Post-Pandemic Office”
Emergency Procurement & Risk Management

Preparing for Simultaneous Emergencies

If the COVID-19 pandemic has had a silver lining, it has been the forced shift to working from home and decentralizing the office building. While this transition to working from home has not been without growing pains, the benefits outweigh the costs in terms of preparing for emergencies on the horizon. Now that we know we can work efficiently from home; it is time to explore options to make our offices even more resilient in the face of future emergencies.

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Professional Development

Accelerated Innovation During a Pandemic?

Despite the pandemic’s disruption of normal work life, innovation can still take place. A disruption can often be the catalyst of systemic change. This is because in a disruption, there is a push to quickly fix inefficiencies within the system. The main killer of innovation is often habit.  The COVID-19 pandemic has disrupted businesses and government across the country, but it doesn’t mean your office cannot capitalize on the opportunity for innovation. Although the COVID-19 pandemic is unprecedented, the techniques used to fuel innovation from disruption are still applicable today.[1]

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Professional Development

Managing Remote Workers

Managing a remote team of workers for the first time can be challenging in the best of circumstances, much less now in what feels like a disorienting wave of bad news and emergency actions. It can feel uncomfortable to not be able to swing by someone’s office to talk to them face to face or have meetings where you can see expressions and body language.
Here are some tips and resources to help you manage your team remotely:

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Professional Development

Ease Working From Home

The COVID-19 pandemic has left many organizations to figure out how to best adjust their workflows and training programs to meet the changing demands of our current work environment. This means many organizations (NASPO and Procurement U included) are moving to remote work options. While it is important for every organization to do something, the reality is that it can be much more challenging for some organizations to quickly ramp up a work-from-home situation, and training programs are left evaluating their ability to deliver effective training in a virtual environment.
Below are some tips and resources that could help you manage virtual training or remote work options. Read more “Ease Working From Home”