Tag: NASPO Pulse Blog

Procurement Methodologies

4 Steps for Dealing with Price Volatility in Commodities 

It has been over a year and a half since Covid-19 hit our borders. As a procurement professional, you have had a front-row seat.  You’ve stepped up despite sometimes having little to no experience in procuring specialty items like masks and gowns.  Now, with new variants emerging, supply chain disruptions, and a shortage of goods and services (i.e., meats, cars, and employees), state procurement offices continue facing volatile commodity pricing. As we enter the holiday season, how can state procurement officials best navigate these uncertain markets?   Read more “4 Steps for Dealing with Price Volatility in Commodities “ →
Professional Development

Everything is NOT Awesome – Difficult Customer Situations

Imagine this – a state agency has come to you with frustrations about a lack of communication from the central procurement office. They have not heard back from the office in over three days, and they are frustrated that they do not know what is going on with their solicitation. This is just one example of a frustrated customer situation you might run into in your operations. When these unhappy customers arise, there are steps you can  take in order to recover from a bad customer service experience. Read more “Everything is NOT Awesome – Difficult Customer Situations” →