What is public procurement? You would not believe the range of responses I got when I asked a handful of my university classmates and peers this exact question. Admittedly, the responses were not pretty. They began with a “Uhhhh” and ended with “I have no idea.” Sometimes, I even just got a blank stare.
You, like many people, may feel dread in hearing the word “networking.” You are not alone, according to one study from Harvard Business School, people feel gross about networking being pushed by their superiors because of the feeling of how transactional it can be. That same study showed, however, that people do feel good about organic (or self-initiated) networking. Networking can be good for not just you as an individual but also good for your department and organization. Read more “Reflecting on the Pandemic: Networking”
Imagine this – a state agency has come to you with frustrations about a lack of communication from the central procurement office. They have not heard back from the office in over three days, and they are frustrated that they do not know what is going on with their solicitation. This is just one example of a frustrated customer situation you might run into in your operations. When these unhappy customers arise, there are steps you can take in order to recover from a bad customer service experience. Read more “Everything is NOT Awesome – Difficult Customer Situations”
By one estimate, this spring we leapt 5 years into the future in 8 weeks’ time so if you feel like you have mental whiplash, that might be why. Read more “How to Cope with Volatility, Uncertainty, Complexity, Ambiguity”