Imagine this – a state agency has come to you with frustrations about a lack of communication from the central procurement office. They have not heard back from the office in over three days, and they are frustrated that they do not know what is going on with their solicitation. This is just one example of a frustrated customer situation you might run into in your operations. When these unhappy customers arise, there are steps you can take in order to recover from a bad customer service experience. Read more “Everything is NOT Awesome – Difficult Customer Situations”
By one estimate, this spring we leapt 5 years into the future in 8 weeks’ time so if you feel like you have mental whiplash, that might be why. Read more “How to Cope with Volatility, Uncertainty, Complexity, Ambiguity”
Change is an inevitable fact of life, and when working with executive offices or legislative bodies it’s often mandatory. Whether it’s implementing a new eProcurement system, utilizing new solicitation methods, or just modernizing your codes and processes; it’s a manager’s responsibility to ensure successful adoption. Change Management ranked #8 on NASPO’s Top Priorities for 2020. Here’s how to facilitate change and achieve buy-in from your office.
Despite the pandemic’s disruption of normal work life, innovation can still take place. A disruption can often be the catalyst of systemic change. This is because in a disruption, there is a push to quickly fix inefficiencies within the system. The main killer of innovation is often habit. The COVID-19 pandemic has disrupted businesses and government across the country, but it doesn’t mean your office cannot capitalize on the opportunity for innovation. Although the COVID-19 pandemic is unprecedented, the techniques used to fuel innovation from disruption are still applicable today.
Managing a remote team of workers for the first time can be challenging in the best of circumstances, much less now in what feels like a disorienting wave of bad news and emergency actions. It can feel uncomfortable to not be able to swing by someone’s office to talk to them face to face or have meetings where you can see expressions and body language.
Here are some tips and resources to help you manage your team remotely:
The COVID-19 pandemic has left many organizations to figure out how to best adjust their workflows and training programs to meet the changing demands of our current work environment. This means many organizations (NASPO and Procurement U included) are moving to remote work options. While it is important for every organization to do something, the reality is that it can be much more challenging for some organizations to quickly ramp up a work-from-home situation, and training programs are left evaluating their ability to deliver effective training in a virtual environment.
Below are some tips and resources that could help you manage virtual training or remote work options. Read more “Ease Working From Home”
Let’s face it, the workplace changes fast. Change is a topic that is daunting to some, but with proactively trained leaders change can and should be embraced. Read more “Executive Leadership Training: Why You Should Consider It”
When I became a new supervisor in 2008, I realized right away that I was woefully under-prepared. My agency offered no training at all! I was a newly minted public librarian so I dug into our collection and started reading. I spent the next decade reading every kind of management book, psychology book, and motivational book I could find.
Here are my reading recommendations for your path to being a better boss: Read more “Be a Better Boss”