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What is public procurement? You would not believe the range of responses I got when I asked a handful of my university classmates and peers this exact question. Admittedly, the responses were not pretty. They began with a “Uhhhh” and ended with “I have no idea.” Sometimes, I even just got a blank stare.
A high-quality customer service relationship with stakeholders is vital to organizational success, especially in public procurement. Providing exceptional customer service to all agency stakeholders is not only the right thing to do, but it builds new relationships and strengthens current relationships that will set your office up for success.