Tag: central procurement office

Professional Development

Introducing the Repository of State Practices (RoSP)!

The NASPO Research and Innovation team is proud to announce that the Repository of State Practices (RoSP) is now available to the public. The RoSP is a database of state procurement statutes, regulations, and policies gathered for the convenience of procurement officials, researchers, and other interested parties.

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NASPO Events & Education

A Day in the Life: Louise Terry

This week, NASPO’s own ProcurementU is providing another professional development opportunity by hosting  the State Training Training Coordinators Conference (STCC) in Madison, Wisconsin! The goal of STCC is to facilitate the sharing of materials and best practices between state trainers. During the three day conference, ProcurementU has an agenda full of opportunities to learn how to best leverage the training and education provided at the conference to advance state government in participants’ home states. Networking sessions, interactive general sessions, a keynote speaker, an emphasis on collaborative learning efforts and the sharing of resources are just a few things participants will engage in! To highlight the great work state training coordinators across the country do this week Pulse is highlighting the state training coordinator from Oklahoma and an active NASPO member, Louise Terry. 

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NASPO Events & Education

A Day in the Life: Gary Lambert

This week we caught up with Gary Lambert, the Assistant Secretary for Operational Services for the Commonwealth of Massachusetts.
Gary Lambert was appointed assistant secretary for Operational Services on March 21, 2011. Prior to this appointment, Gary held a number of leadership positions over his 30-plus years in the public and private sector. During his tenure at the Operational Services Division (OSD), Gary and his leadership team have executed a number of programmatic and organizational changes focused on outcomes that benefit OSD’s customers through the use of The 4 Disciplines of Execution. Gary served as an advisor to the TechAmerica Foundation’s State & Local Government Cloud Commission, and he is a member and past president of the National Association of State Procurement Officials (NASPO).
Mr. Lambert is a graduate of Suffolk University with a Bachelor of Science in Political Science and a recipient of NASPO’s Giulio Mazzone Distinguished Service Award in 1998.

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NASPO Events & Education

A Day in the Life: Cindy Lombardi

This week we caught up with Cindy Lombardi, Chief Procurement Officer for the State of Colorado. Perfect timing too! NASPO’s 2019 Exchange Conference is being hosted in the beautiful capital city of Denver.
Cindy has served as Colorado’s Chief Procurement Officer (CPO) since March of 2015. As CPO, she launched the Procurement Code Modernization Initiative that has resulted in an improved  procurement code and procurement rule changes for the state. Cindy has over 20 years of experience in purchasing and contracts for the federal government, the University of Colorado, and several state agencies including the Departments of Personnel & Administration, Public Health & Environment, Revenue, and Human Services. Cindy is a Director at Large on the NASPO Board of Directors and is currently serving as Conference and Events Champion. She has also served on the NASPO ValuePoint Management Board since 2015. Cindy is also currently the  2019 Chairperson of the NASPO Exchange committee and has been instrumental in the conception, planning and execution of the upcoming conference, April 9-11, 2019.

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NASPO Events & Education

A Day in the Life: Lisa Eason

This week we caught up with Lisa Eason, Deputy Commissioner for the State of Georgia, and 2019 NASPO President.
Lisa has served as Georgia’s Deputy Commissioner of the State Purchasing Division since August of 2015. She is responsible for the administration of the State’s purchasing card program, the sourcing division which includes the agency sourcing, strategic sourcing, contract management, and data analytics units. She also manages the policy and training division which administers the state’s purchasing training program and the development and oversight of Georgia’s procurement policies and procedures. The Audit and Compliance Division, which  is responsible for audits related to  P-Cards and the purchasing process, also falls under her purview.

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Professional Development

3 Ways to Simultaneously Improve Employee and Customer Satisfaction

In the world of modern procurement, your office is constantly doing business with citizens, vendors, and government agencies. Leaving a lasting positive impression on your customers is a key component of your central procurement office’s ability to conduct its mission. Happier employees will help you accomplish those customer service goals.  Customer service and agency relations  is number one on the 2019 NASPO Top 10 Priorities, cementing that customer satisfaction is important to CPOs across the country. When the ultimate end user in every procurement transaction is the taxpayer, each step in the procurement process is important, including customer service.  In 2003, two Canadian policy analysts conducted a study concerning public employee’s job satisfaction and customer satisfaction with government goods and services. They discovered the relationship between employee and customer satisfaction is reciprocal in nature. By investing in employee satisfaction, you will simultaneously see improvement in your customer satisfaction and agency relations. That’s two improvements with one action – two satisfactions with one procurement stone. Read more “3 Ways to Simultaneously Improve Employee and Customer Satisfaction” →