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Professional Development Everything is NOT Awesome – Difficult Customer Situations
Imagine this – a state agency has come to you with frustrations about a lack of communication from the central procurement office. They have not heard back from the office in over three days, and they are frustrated that they do not know what is going on with their solicitation. This is just one example of a frustrated customer situation you might run into in your operations. When these unhappy customers arise, there are steps you can take in order to recover from a bad customer service experience. Read more “Everything is NOT Awesome – Difficult Customer Situations”
Data Analytics Four Steps to Better KPIs
Deciding what key performance indicators (KPIs) the central procurement office should use can be tough. Where to even begin?
Here are four easy steps to follow when you embark on your KPI journey:
Data Analytics You’re So Vain: Vanity Metrics
Key performance indicators (KPIs) are a valuable resource to the public procurement official. The right KPIs will demonstrate value added by the procurement office beyond just cost savings. Read more “You’re So Vain: Vanity Metrics”
Pulse Podcast Implementing Mandatory Changes to Policy and Procedures
Death and taxes may be the certainties of life but for the public official, bureaucracy and policy changes is more accurate.
Click HERE to download the episode!
Read more “Implementing Mandatory Changes to Policy and Procedures”
Pulse Podcast eProcurement with NASPO’s Chief Information Officer, Bob Sievert
The topic of eProcurement seems to make it’s way annually onto the NASPO Top Ten Priorities, this year coming in at number 2.
Click HERE to download the new episode!
Read more “eProcurement with NASPO’s Chief Information Officer, Bob Sievert”
NASPO Events & Education A Day in the Life: Jessica Vieira
This week, we caught up with Wisconsin State Training Coordinator, Jessica Vieira. Jessica has a heart for service and a mind for training. Using her background in non-profit organizations, Jessica brings a refreshing view of training to the state employees of Wisconsin. Read below to find out more about this week’s featured Day in the Life interviewee!
Jessica Vieira has been Wisconsin’s State Training Coordinator since early 2017. Before this, she attended California Polytechnic State University on a full scholarship through the Bill and Melinda Gates Foundation’s Gates Millennium Scholars Program and graduated in 2004 with a B.S. in Psychology. She later completed coursework toward a master’s in education with a focus in special education. She devoted the next decade of her life to working for a non-profit mental health organization, where she was responsible for providing mental health education, training, and recovery tools to those in her community. In addition, she partnered with various California agencies, such as the California Highway Patrol and local technical colleges, to provide mental health crisis trainings to all officers and many EMT-trainees along California’s central coast. In 2016, she decided to broaden her horizons and took an opportunity for a fresh start in Madison, Wisconsin.
Professional Development