Imagine this – a state agency has come to you with frustrations about a lack of communication from the central procurement office. They have not heard back from the office in over three days, and they are frustrated that they do not know what is going on with their solicitation. This is just one example of a frustrated customer situation you might run into in your operations. When these unhappy customers arise, there are steps you can take in order to recover from a bad customer service experience. Read more “Everything is NOT Awesome – Difficult Customer Situations”
Click HERE to download the episode!
In a report released in late April , IBM’s Institute for Business Value weighs in on how organizations can reduce vulnerabilities through smarter supply chains. As supply chains start to react to the pandemic and deploy permanent changes in their processes, how can procurement officials brace for the change?
In this post we explore what changes supply chains are anticipated to make, and what those changes mean for public procurement officials. Read more “Black Swans: Anticipate Your Supply Chain Reactions”
NASPO is proud to present our new podcast, NASPO Pulse Podcast!
Every other week, tune in right here to Procurement Pulse to hear the latest podcast. Each episode is hosted by NASPO’s own Media Production Project Manager, Kevin Minor who will be interviewing NASPO leadership and staff, state central procurement officers, and subject matter experts.
Click HERE to download the new episodes!
In response to COVID-19, NASPO has created a web directory for resources related to procurement.
This directory, available through the NASPO website, highlights resources both from NASPO and external sources which provide valuable information for state procurement offices during the pandemic. Read more “NASPO Announces COVID-19 Resource Directory”
While not a Shakespearean existential inquiry, a vendor who did not win a competitive bid for a public contract may be faced with a critical question: “Should I file a bid protest to challenge this award decision, or not?”
Bidders who have standing want to exercise their right to protest to correct alleged improprieties. Sometimes vendors file what some would call “frivolous,” or “sore loser” protests, after the fact, when some of the questions could have been addressed before a decision was made to award the contract. Read more “To Protest a Bid, or not to Protest?”