Tag: procurement professional

NASPO Events & Education

A Day in the Life: George Schutter

This week we caught up with GEORGE SCHUTTER, Chief Procurement Officer (CPO) for the District of Columbia to learn more about himself and his current role in the District. George leads the District’s Office of Contracting and Procurement (OCP), where he oversees over $5.6 billion worth of acquisitions for over 78 agencies.
Supported by a staff of 228, George and his staff manage the contracts and relationships between the District and industry to acquire the supplies, services, and construction requirements of their client agencies.  His previous leadership roles included Chief Financial Officer of the Peace Corps; Chief Financial Officer for TechnoServe (an international non-profit providing business solutions to poverty); and Grant Thornton’s Global Public Sector Executive Director in the Middle East, North Africa and South Asia, where he opened regional operations in Dubai’s International Financial Center and developed offices in Iraq.
George is a former Major in the U.S. Marine Corps serving for 10 years domestically and abroad, including four years as a Director of a Regional Contracting Office. He has worked and traveled internationally throughout his career (to over 75 countries) and has extensive expertise in finance, procurement and contracts, change management, transparency, as well as capacity building efforts in developing countries.
George is a licensed Certified Public Accountant, Certified Professional Contracts Manager and Chartered Global Management Accountant. He holds degrees in Accounting from the Illinois Institute of Technology and an M.S. in Acquisitions and Contracts Management from the U.S. Naval Postgraduate School.
He is a resident of the District of Columbia where he lives with his daughter.

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Procurement Methodologies

5 Things You Should Know About Reverse Auctions

Are reverse auctions a win-win for both parties? The answer depends on who you ask, and as always, “the proof is in the pudding”. If done right, they can be a win-win for both buyers and suppliers. The online reverse auction is a cost-effective way in which a single buyer procures goods or services from multiple bidders using an online bidding platform. In this article, we will share a few tips to help demystify reverse auctions and maximize mutual benefits for both parties.

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Professional Development

3 Ways to Simultaneously Improve Employee and Customer Satisfaction

In the world of modern procurement, your office is constantly doing business with citizens, vendors, and government agencies. Leaving a lasting positive impression on your customers is a key component of your central procurement office’s ability to conduct its mission. Happier employees will help you accomplish those customer service goals.  Customer service and agency relations  is number one on the 2019 NASPO Top 10 Priorities, cementing that customer satisfaction is important to CPOs across the country. When the ultimate end user in every procurement transaction is the taxpayer, each step in the procurement process is important, including customer service.  In 2003, two Canadian policy analysts conducted a study concerning public employee’s job satisfaction and customer satisfaction with government goods and services. They discovered the relationship between employee and customer satisfaction is reciprocal in nature. By investing in employee satisfaction, you will simultaneously see improvement in your customer satisfaction and agency relations. That’s two improvements with one action – two satisfactions with one procurement stone. Read more “3 Ways to Simultaneously Improve Employee and Customer Satisfaction”