Professional Development Professional Development Professional Development 
Professional Development Keeping Up with Continuous Improvement
No matter how well your office is running, there is always room for improvement! Consistently looking for ways to improve your processes can lead to greater efficiencies and cost savings in the long run. Models like Six Sigma and Kaizen are often used to help identify ways to improve on a day-to-day basis. This process of continuous improvement can help eliminate inefficiencies and wasteful activities or time-consuming steps in the procurement cycle. It’s about taking a critical look at your processes, finding gaps and opportunities for improvement. Read more “Keeping Up with Continuous Improvement”
Professional Development Don’t Get Left Behind, Get Certified!
Many professionals reach a point in their career when they ask themselves: Should I get certified? Whether you work in IT or the healthcare industry, public procurement or supply chain management, we all know certifications matter. We also know that getting certified is a big-time commitment and requires financial resources.
Professional Development Get Your Certification ON!
Public procurement professionals are the gatekeepers of taxpayer dollars and are held to a higher standard of conduct, excellence, and integrity. The continuous development of academic degrees related to procurement as well as national certifications are necessary to elevate the public procurement profession as a recognized and highly regarded career path. For procurement professionals who are interested in elevating their career, getting certified, and having fun along the way, where should they go? The answer is the UPPCC! Read more “Get Your Certification ON!”
Professional Development Major Procurement Trends: Helping Your Office Move Forward
In the past twelve months, what significant challenges has your procurement office faced? Have you had internal conversation about the struggle to replace a retirement-age workforce? Did you have to adjust in order to overcome a supply chain disruption caused by a major weather event? Chances are that you have- and you are not alone. For every qualified individual, there are six vacancies in the procurement sector, and we all have watched the news as natural and man-made disasters like devastating wildfires have affected millions of people. So, what should you and your fellow procurement officials do in the face of all of this uncertainty?
Read more “Major Procurement Trends: Helping Your Office Move Forward”
Professional Development Relations Matter!
Agency relations and customer service is NASPO’s top priority for 2019. What an exciting topic to tackle as it is the first time it appears on NASPO’s Top 10 in the last two years! Current NASPO President Lisa Eason is a big supporter of highlighting agency relations initiatives across the country.
Improving relationships with state agencies not only increases the efficiency of procurements in the state but also makes the process and experience for both agency staff and procurement staff less tedious. However, many states have yet to implement extensive programs and initiatives due to the different puzzle pieces that need to come together to make the change effective. Improving agency relations and customer service is a complex task that requires both employees and management to change mind-sets and behaviors. At times, it requires organizations to restructure their operations to function in a customer-centric mindset rather than working in the traditional silos.
Professional Development 3 Ways to Simultaneously Improve Employee and Customer Satisfaction
In the world of modern procurement, your office is constantly doing business with citizens, vendors, and government agencies. Leaving a lasting positive impression on your customers is a key component of your central procurement office’s ability to conduct its mission. Happier employees will help you accomplish those customer service goals. Customer service and agency relations is number one on the 2019 NASPO Top 10 Priorities, cementing that customer satisfaction is important to CPOs across the country. When the ultimate end user in every procurement transaction is the taxpayer, each step in the procurement process is important, including customer service. In 2003, two Canadian policy analysts conducted a study concerning public employee’s job satisfaction and customer satisfaction with government goods and services. They discovered the relationship between employee and customer satisfaction is reciprocal in nature. By investing in employee satisfaction, you will simultaneously see improvement in your customer satisfaction and agency relations. That’s two improvements with one action – two satisfactions with one procurement stone. Read more “3 Ways to Simultaneously Improve Employee and Customer Satisfaction”
Professional Development 3 Procurement Leadership Models for the New Year
Centralization and strategic leadership continue to be focus areas for state procurement offices around the country in the new year. This article recaps key takeaways from the 2018 NASPO Annual Conference townhall session on the leading role of the state central procurement office and three existing procurement authority models: centralized, decentralized/delegated and the hybrid procurement authority models. All three models create efficiencies and savings for the state. However, the centralized procurement authority model maximizes resources and outcomes while providing increased oversight, accountability and consistent application of standards and policies statewide.
Continue reading if you are a public procurement leader looking to improve your strategy in 2019!
Read more “3 Procurement Leadership Models for the New Year”
Professional Development Building a Sustainable Workforce Through College Student Outreach
Recruitment of emerging talent is an effort NASPO has focused on as an integral part of our higher education initiatives.. Since we began this project in 2017, we have attended supply chain management career fairs at each of our six academic partner schools. We take a two-pronged approach; at least one NASPO staff member attends to grab students’ attention and explain what public sector procurement is and why it is an excellent career opportunity; and state members attend to talk to students specifically about their state’s career opportunities.
We have learned so much from the first career fairs we attended in 2016. In order to gain students’ attention, we e have colorful pop-up banners, NASPO “swag,” and more of a visible presence on these campuses. Through our work with our internship and scholarship programs, as well as speaking in supply chain management classes and supply chain student groups, we have increased our brand awareness. Now, we often have a small handful of students at each fair who come up to our table and know what we do! We have come a long way from that first fair, we still have work to do.
Read more “Building a Sustainable Workforce Through College Student Outreach”
Professional Development