Continuous Process Improvement: Where to Start?
Have you set the right KPIs for effective CPI? Are you optimizing your operations for a synergistic effect?
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Can’t We Just Blame Bureaucracy?
The COVID-19 pandemic shined a light on how both bureaucracy and supply chains react to black swan events.
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Documenting Processes and Procedures: Not Just for Litigation Anymore!
“If you don’t write it down, it didn’t happen.” How many of us have heard this before – most likely from a lawyer?
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Plan for Success with Project Management
You are already thinking like a project manager, you just don’t know it.
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Moving to eProcurement: Kelly Sanders & Andrew Cochran, OH
What can you do in your state to make procurement better?
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Improving Cybersecurity in State Procurement
Technology is increasingly connected through cloud infrastructure making it more efficient and accessible, however more risk is taken on.[1] States are migrating to Software as a Service (SaaS), Platform as a Service (PaaS), and Infrastructure as a Service (IaaS) solutions. Read more “Improving Cybersecurity in State Procurement”
Customer Service to Agency Stakeholders
A successful procurement relies on quality customer service from the procurement specialist. An important component of customer service is early collaboration between agencies. The initial interaction provides the procurement specialist the opportunity to establish trust and start a relationship through personal engagement with agency stakeholders. This is the best time for the specialist to set clear expectations, listen and respond to concerns, and build a partnership.
NASPO Board President, Rosalyn Ingram, Plans for 2021
Pulse Podcast is kicking off season 2!
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