Tag: continuous process improvement

Agency Relations & Customer Service

Customer Service to Agency Stakeholders

A successful procurement relies on quality customer service from the procurement specialist.  An important component of customer service is early collaboration between agencies. The initial interaction provides the procurement specialist the opportunity to establish trust and start a relationship through personal engagement with agency stakeholders. This is the best time for the specialist to set clear expectations, listen and respond to concerns, and build a partnership.

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Emergency Procurement & Risk Management

Preparing for Simultaneous Emergencies

If the COVID-19 pandemic has had a silver lining, it has been the forced shift to working from home and decentralizing the office building. While this transition to working from home has not been without growing pains, the benefits outweigh the costs in terms of preparing for emergencies on the horizon. Now that we know we can work efficiently from home; it is time to explore options to make our offices even more resilient in the face of future emergencies.

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