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Market Research Back to the Value
Thirty-Five years ago, when the Value Chain Model was first introduced, procurement was viewed narrowly as cut and dry cost savings. But as suppliers become more citizen-centric, central procurement officers (CPOs) need to become more value-aware of procurement’s unique position. Public procurement should no longer be viewed narrowly for cut and dry cost savings, but for the additional value the procurement process can add as a strategic partner. 
Read more “Back to the Value”
Protests To Protest a Bid, or not to Protest?
While not a Shakespearean existential inquiry, a vendor who did not win a competitive bid for a public contract may be faced with a critical question: “Should I file a bid protest to challenge this award decision, or not?”
Bidders who have standing want to exercise their right to protest to correct alleged improprieties. Sometimes vendors file what some would call “frivolous,” or “sore loser” protests, after the fact, when some of the questions could have been addressed before a decision was made to award the contract. Read more “To Protest a Bid, or not to Protest?”
Professional Development Relations Matter!
Agency relations and customer service is NASPO’s top priority for 2019. What an exciting topic to tackle as it is the first time it appears on NASPO’s Top 10 in the last two years! Current NASPO President Lisa Eason is a big supporter of highlighting agency relations initiatives across the country.
Improving relationships with state agencies not only increases the efficiency of procurements in the state but also makes the process and experience for both agency staff and procurement staff less tedious. However, many states have yet to implement extensive programs and initiatives due to the different puzzle pieces that need to come together to make the change effective. Improving agency relations and customer service is a complex task that requires both employees and management to change mindsets and behaviors. At times, it requires organizations to restructure their operations to function in a customer-centric mindset rather than working in traditional silos.
NASPO Events & Education A Day in the Life: Lisa Eason
This week we caught up with Lisa Eason, Deputy Commissioner for the State of Georgia, and 2019 NASPO President.
Lisa has served as Georgia’s Deputy Commissioner of the State Purchasing Division since August of 2015. She is responsible for the administration of the State’s purchasing card program, the sourcing division which includes the agency sourcing, strategic sourcing, contract management, and data analytics units. She also manages the policy and training division which administers the state’s purchasing training program and the development and oversight of Georgia’s procurement policies and procedures. The Audit and Compliance Division, which is responsible for audits related to P-Cards and the purchasing process, also falls under her purview.
Professional Development