Agency Relations & Customer Service Agency Relations & Customer Service Agency Relations & Customer Service 
Procurement Office Development 
Procurement Office Development Pulse Fiscal Year Round-Up!
It is that time of the year again.
Pulse Podcast Moving to eProcurement: Kelly Sanders & Andrew Cochran, OH
What can you do in your state to make procurement better?
Click HERE to download the episode!
Read more “Moving to eProcurement: Kelly Sanders & Andrew Cochran, OH”
Pulse Podcast Rachel Dougherty: Minnesota’s Connected and Automated Vehicle Challenge
Some of the best innovation starts with a conversation and this week’s Pulse Podcast proves just that.
Click HERE to download the episode!
Read more “Rachel Dougherty: Minnesota’s Connected and Automated Vehicle Challenge”
Agency Relations & Customer Service Customer Service to Agency Stakeholders
A successful procurement relies on quality customer service from the procurement specialist. An important component of customer service is early collaboration between agencies. The initial interaction provides the procurement specialist the opportunity to establish trust and start a relationship through personal engagement with agency stakeholders. This is the best time for the specialist to set clear expectations, listen and respond to concerns, and build a partnership.
Professional Development Reflecting on the Pandemic: Networking
You, like many people, may feel dread in hearing the word “networking.” You are not alone, according to one study from Harvard Business School, people feel gross about networking being pushed by their superiors because of the feeling of how transactional it can be. That same study showed, however, that people do feel good about organic (or self-initiated) networking. Networking can be good for not just you as an individual but also good for your department and organization. Read more “Reflecting on the Pandemic: Networking”
Contract Administration & Management Get the Full Picture with SRM!
Public procurement knows cost is just what you pay, value is what you receive and SRM (Supplier Relationship Management) brings value to procurement.
Professional Development Everything is NOT Awesome – Difficult Customer Situations
Imagine this – a state agency has come to you with frustrations about a lack of communication from the central procurement office. They have not heard back from the office in over three days, and they are frustrated that they do not know what is going on with their solicitation. This is just one example of a frustrated customer situation you might run into in your operations. When these unhappy customers arise, there are steps you can take in order to recover from a bad customer service experience. Read more “Everything is NOT Awesome – Difficult Customer Situations”
Solicitation Methods