Procurement Office Development Procurement Office Development Procurement Office Development 
Agency Relations & Customer Service New Year’s Resolution: Boosting Your Office’s Customer Service
A high-quality customer service relationship with stakeholders is vital to organizational success, especially in public procurement. Providing exceptional customer service to all agency stakeholders is not only the right thing to do, but it builds new relationships and strengthens current relationships that will set your office up for success.
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Procurement Office Development 
Procurement Office Development Pulse Fiscal Year Round-Up!
It is that time of the year again.
Pulse Podcast Moving to eProcurement: Kelly Sanders & Andrew Cochran, OH
What can you do in your state to make procurement better?
Click HERE to download the episode!
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Pulse Podcast Rachel Dougherty: Minnesota’s Connected and Automated Vehicle Challenge
Some of the best innovation starts with a conversation and this week’s Pulse Podcast proves just that.
Click HERE to download the episode!
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Agency Relations & Customer Service Customer Service to Agency Stakeholders
A successful procurement relies on quality customer service from the procurement specialist. An important component of customer service is early collaboration between agencies. The initial interaction provides the procurement specialist the opportunity to establish trust and start a relationship through personal engagement with agency stakeholders. This is the best time for the specialist to set clear expectations, listen and respond to concerns, and build a partnership.
Professional Development Reflecting on the Pandemic: Networking
You, like many people, may feel dread in hearing the word “networking.” You are not alone, according to one study from Harvard Business School, people feel gross about networking being pushed by their superiors because of the feeling of how transactional it can be. That same study showed, however, that people do feel good about organic (or self-initiated) networking. Networking can be good for not just you as an individual but also good for your department and organization. Read more “Reflecting on the Pandemic: Networking”
Contract Administration & Management Get the Full Picture with SRM!
Public procurement knows cost is just what you pay, value is what you receive and SRM (Supplier Relationship Management) brings value to procurement.
Read more “Get the Full Picture with SRM!”
Professional Development