Tag: eProcurement

Technology & IT Procurement

Implementing eGovernment: 3 Lessons from Estonia

State governments across the country have switched to work from home to comply with quarantine orders. This has closed some state offices, significantly reduced the hours of other state offices, and has caused wide-spread delays in citizens receiving services across the country. This has created a demand to expand eGovernment services and, according to the United Nations survey, some world governments have responded to this demand by making more government services available online. As more states expand eGovernment services, lessons can be learned from how one country went almost 100% online years ago: Estonia.

Read more “Implementing eGovernment: 3 Lessons from Estonia”

NASPO Events & Education

A Day in the Life: Rosalyn Ingram

This is an updated post based on highlights from the interview with Rosalyn Ingram, Director of State Purchasing & Chief Procurement Officer (CPO) for the State of Florida Division of Purchasing. Read this blog to learn more about Roz’s role as the Florida CPO and get to know her fun and people-loving personality.
Roz has a B.S. degree in Business from Florida State University. She is also a Project Management Professional, Certified Public Manager, and Florida Certified Negotiator. She has 30 years of state government experience and has worked in several agencies to gain her diverse knowledge of state government and best practices in procurement. The Division of State Purchasing, led by Roz, creates state term contracts that leverages all state agency spend, as well as spend created through cities and counties that are able to use them. Her division also provides training for Certified Contract Managers, Certified Negotiators, and Project Management Professionals. They are also charged with rule promulgation and policy initiatives. She also manages the MyFloridaMarketPlace (MFMP) eProcurement system.

Read more “A Day in the Life: Rosalyn Ingram”

Professional Development

Relations Matter!

Agency relations and customer service is NASPO’s top priority for 2019. What an exciting topic to tackle as it is the first time it appears on NASPO’s Top 10 in the last two years! Current NASPO President Lisa Eason is a big supporter of highlighting agency relations initiatives across the country.
Improving relationships with state agencies not only increases the efficiency of procurements in the state but also makes the process and experience for both agency staff and procurement staff less tedious. However, many states have yet to implement extensive programs and initiatives due to the different puzzle pieces that need to come together to make the change effective. Improving agency relations and customer service is a complex task that requires both employees and management to change mind-sets and behaviors. At times, it requires organizations to restructure their operations to function in a customer-centric mindset rather than working in the traditional silos.

Read more “Relations Matter!”