Have you been tasked with developing Key Performance Indicators (KPIs) for your organization and don’t know where to begin? This quick primer can put you on the fast track!
We’ve all heard different variations of the phrase, “what gets measured gets done,” but how much of that is really true? What and how much of our activities do we need to measure to know whether or not we have achieved the desired results, and what changes to make moving forward?
Measuring and tracking key activities can incentivize employees to perform well and achieve success in specific areas. However, sometimes organizations can fall into the “metric trap” and drive for raw activity numbers rather than focusing on truly measuring key activities that influence their success. So how can we avoid inverse response behavior, where managers and employees end up focusing too much on numbers? Here are a few key questions you should ask before setting out on a performance measuring journey:
Read more “Meaningful KPIs in Four Easy Steps”
NASPO recently held the REACH (Regional Education and Connection Hub) Conference in New Orleans, Louisiana. 270 state members representing 47 states and the District of Columbia came together to participate in the first “super regional” conference in NASPO’s history, bringing together the Southern, Eastern, Midwestern, and Western Regions. The event was filled with educational and professional growth opportunities that expanded NASPO members’ support network into all four regions. In this series of blogs, NASPO staff will share key takeaways and highlights from REACH’s expansive programs agenda.
“How many people have experienced frustration with a vendor?” Valerie Bollinger, State Purchasing Manager for the State of Idaho asked participants at a recent NASPO REACH conference. The room quickly filled with laughter as many state procurement professionals attending the breakout session titled Procurement and Contract Management Through the Vendor’s Eyes realized they can relate. Public procurement professionals and vendors alike are occasionally frustrated with each other and feel like it’s “them vs. us” when doing business together. The group exercise, led by Valerie, was an introspection and challenge to participants to put themselves in the vendor’s shoes and think through solutions that could inform better processes and relationships during the contract management phase, which is an important piece of the complex state procurement process.
Read more “Through the Vendor’s Eyes: Procurement and Contract Management”