Tag: Procurement U

Agency Relations & Customer Service

Customer Service to Agency Stakeholders

A successful procurement relies on quality customer service from the procurement specialist.  An important component of customer service is early collaboration between agencies. The initial interaction provides the procurement specialist the opportunity to establish trust and start a relationship through personal engagement with agency stakeholders. This is the best time for the specialist to set clear expectations, listen and respond to concerns, and build a partnership.

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Professional Development

Everything is NOT Awesome – Difficult Customer Situations

Imagine this – a state agency has come to you with frustrations about a lack of communication from the central procurement office. They have not heard back from the office in over three days, and they are frustrated that they do not know what is going on with their solicitation. This is just one example of a frustrated customer situation you might run into in your operations. When these unhappy customers arise, there are steps you can  take in order to recover from a bad customer service experience. Read more “Everything is NOT Awesome – Difficult Customer Situations”
Professional Development

Ease Working From Home

The COVID-19 pandemic has left many organizations to figure out how to best adjust their workflows and training programs to meet the changing demands of our current work environment. This means many organizations (NASPO and Procurement U included) are moving to remote work options. While it is important for every organization to do something, the reality is that it can be much more challenging for some organizations to quickly ramp up a work-from-home situation, and training programs are left evaluating their ability to deliver effective training in a virtual environment.
Below are some tips and resources that could help you manage virtual training or remote work options. Read more “Ease Working From Home”
Professional Development

Succession Planning: Don’t Just Plan for Your Future

As a greater proportion of the workforce reaches retirement age each year, the importance of succession planning has never been more apparent.  Talent management and succession planning ranked #6 on NASPO’s Top Ten priorities for 2020 .  Never fear!  Pulse is here to help with some tips and tricks for a successful planning process. Read more “Succession Planning: Don’t Just Plan for Your Future”
NASPO Events & Education

NASPO Welcomes New Academic Partner

The National Association of State Procurement Officials (NASPO) and George Washington Law (GW Law) have recently signed a Memorandum of Understanding to foster and promote public procurement education together.  Dr. Karen Thornton, the Director of the GW Government Program Law Program, and Dianne Lancaster, NASPO Chief Learning Officer, are the representatives for each organization. Read more “NASPO Welcomes New Academic Partner”

NASPO Events & Education

A Day in the Life: Norma Hall

2019 Mazzone Award winner, Norma Hall and 2019 Mazzone Committee Chair, Monica WilkesDuring the Annual Conference we announce that year’s recipient of the Mazzone Award. The prestigious Mazzone Award recognizes the exemplary service of procurement officials to the public purchasing profession. Today we are catching up with Norma Hall, the 2019 Mazzone Award winner who discusses her career accomplishments and the importance of certification and giving back to the public procurement community. Her passion for public procurement was palpable throughout our interview and incredibly inspiring.
Norma Hall’s career in public procurement is the very definition of exemplary service to the state of South Carolina.  A NASPO member for 15 years, Norma has served on numerous boards and committees for almost every public procurement association. Norma is a multi-award-winning procurement professional with a dedicated mission of giving back to the profession that she cares for so much. Read more “A Day in the Life: Norma Hall”
Professional Development

Don’t Get Left Behind, Get Certified!

Many professionals reach a point in their career when they ask themselves: Should I get certified? Whether you work in IT or the healthcare industry, public procurement or supply chain management, we all know certifications matter. We also know that getting certified is a big-time commitment and requires financial resources.

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NASPO Events & Education

Climbing the Summit: Government Performance and Innovation Recap

A couple of weeks ago (June 4th – 6th), I attended the Summit on Government Performance and Innovation in Minneapolis, which is organized by Governing and has been held annually since 2015. This is the second time I represented NASPO at this event to learn about the innovative initiatives of cities and governments around the country and bring that information back to NASPO members. Demographics, inclusive procurement and challenging the status quo were just some of the topics discussed. These innovative topics helped to set the tone for modernizing the way government does business. This conference highlighted the creative solutions governments are using to address a changing world. Read more “Climbing the Summit: Government Performance and Innovation Recap”
NASPO Events & Education

A Day in the Life: Jessica Vieira

This week, we caught up with Wisconsin State Training Coordinator, Jessica Vieira. Jessica has a heart for service and a mind for training. Using her background in non-profit organizations, Jessica brings a refreshing view of training to the state employees of Wisconsin. Read below to find out more about this week’s featured Day in the Life interviewee!
Jessica Vieira has been Wisconsin’s State Training Coordinator since early 2017. Before this, she attended California Polytechnic State University on a full scholarship through the Bill and Melinda Gates Foundation’s Gates Millennium Scholars Program and graduated in 2004 with a B.S. in Psychology. She later completed coursework toward a master’s in education with a focus in special education. She devoted the next decade of her life to working for a non-profit mental health organization, where she was responsible for providing mental health education, training, and recovery tools to those in her community. In addition, she partnered with various California agencies, such as the California Highway Patrol and local technical colleges, to provide mental health crisis trainings to all officers and many EMT-trainees along California’s central coast. In 2016, she decided to broaden her horizons and took an opportunity for a fresh start in Madison, Wisconsin.

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