Imagine this – a state agency has come to you with frustrations about a lack of communication from the central procurement office. They have not heard back from the office in over three days, and they are frustrated that they do not know what is going on with their solicitation. This is just one example of a frustrated customer situation you might run into in your operations. When these unhappy customers arise, there are steps you can take in order to recover from a bad customer service experience. Read more “Everything is NOT Awesome – Difficult Customer Situations”
By one estimate, this spring we leapt 5 years into the future in 8 weeks’ time so if you feel like you have mental whiplash, that might be why. Read more “How to Cope with Volatility, Uncertainty, Complexity, Ambiguity”
The COVID-19 pandemic has left many organizations to figure out how to best adjust their workflows and training programs to meet the changing demands of our current work environment. This means many organizations (NASPO and Procurement U included) are moving to remote work options. While it is important for every organization to do something, the reality is that it can be much more challenging for some organizations to quickly ramp up a work-from-home situation, and training programs are left evaluating their ability to deliver effective training in a virtual environment.
Below are some tips and resources that could help you manage virtual training or remote work options. Read more “Ease Working From Home”
As a greater proportion of the workforce reaches retirement age each year, the importance of succession planning has never been more apparent. Talent management and succession planning ranked #6 on NASPO’s Top Ten priorities for 2020 . Never fear! Pulse is here to help with some tips and tricks for a successful planning process. Read more “Succession Planning: Don’t Just Plan for Your Future”
The National Association of State Procurement Officials (NASPO) and George Washington Law (GW Law) have recently signed a Memorandum of Understanding to foster and promote public procurement education together. Dr. Karen Thornton, the Director of the GW Government Program Law Program, and Dianne Lancaster, NASPO Chief Learning Officer, are the representatives for each organization. Read more “NASPO Welcomes New Academic Partner”