Tag: public procurement

Professional Development

Everything is NOT Awesome – Difficult Customer Situations

Imagine this – a state agency has come to you with frustrations about a lack of communication from the central procurement office. They have not heard back from the office in over three days, and they are frustrated that they do not know what is going on with their solicitation. This is just one example of a frustrated customer situation you might run into in your operations. When these unhappy customers arise, there are steps you can  take in order to recover from a bad customer service experience. Read more “Everything is NOT Awesome – Difficult Customer Situations”
Emergency Procurement & Risk Management

3 Tips for Re-Building Your Post-Pandemic Office

Both the Center on Budget and Policy Priorities and the National Conference of State Legislatures project that budget shortfalls for FY 2020 and FY 2021 could create millions of dollars’ worth of deficits. In order to save money, some state information technology workers are already planning to work permanently from home, even after the pandemic has subsided. Keep the possibility of permanently working from home in mind as budgets shrink and innovative solutions are explored. What could your procurement office look like in the post-pandemic? Here are 3 tips for re-building your post-pandemic procurement office. Read more “3 Tips for Re-Building Your Post-Pandemic Office”
Technology & IT Procurement

Back to School Technology: Are You Ready?

Most districts and states have begun working through the logistics of returning to school for faculty, staff, and students. Many lessons were learned over the spring and early summer about how to implement distance education and working from home. However, access and digital security issues remain. Unfortunately, these issues will not be resolved unless we take in the entire landscape of making the digital connection from students to instructors in a virtual environment. Below are some things to consider.

Read more “Back to School Technology: Are You Ready?”

Emergency Procurement & Risk Management

What You Should Know about Contact Tracing

What happens when someone tests positive for a dangerously contagious disease? Contact tracing is already a daily task for public health departments and organizations nationwide. Nearly 100 infectious diseases are currently tracked. Now, Covid-19 is forcing a rapid expansion of contact tracing capabilities as agencies seek to monitor its spread.

Read more “What You Should Know about Contact Tracing”