Tag: public procurement

NASPO Events & Education

Climbing the Summit: Government Performance and Innovation Recap

A couple of weeks ago (June 4th – 6th), I attended the Summit on Government Performance and Innovation in Minneapolis, which is organized by Governing and has been held annually since 2015. This is the second time I represented NASPO at this event to learn about the innovative initiatives of cities and governments around the country and bring that information back to NASPO members. Demographics, inclusive procurement and challenging the status quo were just some of the topics discussed. These innovative topics helped to set the tone for modernizing the way government does business. This conference highlighted the creative solutions governments are using to address a changing world. Read more “Climbing the Summit: Government Performance and Innovation Recap”
NASPO Events & Education

Which States Have Preference Policies? NASPO Has the Repository!

Giving preference to local bidders is a common means of making government contracts more accessible to resident small business enterprises and supporting local economies.
There are different types of preferences and the policy application around the country varies greatly; this adds complexity for both governmental and business entities trying to understand the preference conditions in each state. Wouldn’t it be great if there was a nationwide resource, a central place with state-by-state information on local preferences and reciprocity laws? Look no further! NASPO just launched the State Preference Repository, a comprehensive database, including preference conditions and law citations for all 50 states and the District of Columbia to help agencies determine the lowest responsible bidder.

Read more “Which States Have Preference Policies? NASPO Has the Repository!”

Data Analytics

Keeping up with the Economy: Local Economic Multipliers

Approximately 30 states have adopted preferences for small or local businesses and 37 states also have “reciprocal laws” which add a percentage increase to out of state bidder’s proposal when compared to in-state bids. These local preferences can have a significant impact to a state’s economy. Purchasing in-state will not only increase a state’s revenue through sales and other taxes, but also have a broader impact on the local economy through the multiplier effect. Read more “Keeping up with the Economy: Local Economic Multipliers”
NASPO Events & Education

A Day in the Life: Cindy Lombardi

This week we caught up with Cindy Lombardi, Chief Procurement Officer for the State of Colorado. Perfect timing too! NASPO’s 2019 Exchange Conference is being hosted in the beautiful capital city of Denver.
Cindy has served as Colorado’s Chief Procurement Officer (CPO) since March of 2015. As CPO, she launched the Procurement Code Modernization Initiative that has resulted in an improved  procurement code and procurement rule changes for the state. Cindy has over 20 years of experience in purchasing and contracts for the federal government, the University of Colorado, and several state agencies including the Departments of Personnel & Administration, Public Health & Environment, Revenue, and Human Services. Cindy is a Director at Large on the NASPO Board of Directors and is currently serving as Conference and Events Champion. She has also served on the NASPO ValuePoint Management Board since 2015. Cindy is also currently the  2019 Chairperson of the NASPO Exchange committee and has been instrumental in the conception, planning and execution of the upcoming conference, April 9-11, 2019.

Read more “A Day in the Life: Cindy Lombardi”

NASPO Events & Education

A Day in the Life: Lisa Eason

This week we caught up with Lisa Eason, Deputy Commissioner for the State of Georgia, and 2019 NASPO President.
Lisa has served as Georgia’s Deputy Commissioner of the State Purchasing Division since August of 2015. She is responsible for the administration of the State’s purchasing card program, the sourcing division which includes the agency sourcing, strategic sourcing, contract management, and data analytics units. She also manages the policy and training division which administers the state’s purchasing training program and the development and oversight of Georgia’s procurement policies and procedures. The Audit and Compliance Division, which  is responsible for audits related to  P-Cards and the purchasing process, also falls under her purview.

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Professional Development

3 Ways to Simultaneously Improve Employee and Customer Satisfaction

In the world of modern procurement, your office is constantly doing business with citizens, vendors, and government agencies. Leaving a lasting positive impression on your customers is a key component of your central procurement office’s ability to conduct its mission. Happier employees will help you accomplish those customer service goals.  Customer service and agency relations  is number one on the 2019 NASPO Top 10 Priorities, cementing that customer satisfaction is important to CPOs across the country. When the ultimate end user in every procurement transaction is the taxpayer, each step in the procurement process is important, including customer service.  In 2003, two Canadian policy analysts conducted a study concerning public employee’s job satisfaction and customer satisfaction with government goods and services. They discovered the relationship between employee and customer satisfaction is reciprocal in nature. By investing in employee satisfaction, you will simultaneously see improvement in your customer satisfaction and agency relations. That’s two improvements with one action – two satisfactions with one procurement stone. Read more “3 Ways to Simultaneously Improve Employee and Customer Satisfaction”
Contract Administration & Management

Proactive Contract Management for the Modern Procurement Professional

This article is a proponent of NASPO Best Practices: Ethics and Accountability white paper, and aims to augment research in proactive ethical practices through accountability, transparency, and conflict of interest. NASPO strives to emit leadership, excellence and, integrity while elevating the profession of public procurement through best practices.  As stewards of taxpayers money, it is imperative that  procurement staff not only choose the right path when dealing with an ethical dilemma, but the ‘best’ path, in order to remain beyond reproach in the public eye.

Read more “Proactive Contract Management for the Modern Procurement Professional”

Professional Development

3 Procurement Leadership Models for the New Year

Centralization and strategic leadership continue to be focus areas for state procurement offices around the country in the new year. This article recaps key takeaways from the 2018 NASPO Annual Conference townhall session on the leading role of the state central procurement office and three existing procurement authority models: centralized, decentralized/delegated and the hybrid procurement authority models. All three models create efficiencies and savings for the state. However, the centralized procurement authority model maximizes resources and outcomes while providing increased oversight, accountability and consistent application of standards and policies statewide.

Continue reading if you are a public procurement leader looking to improve your strategy in 2019!

Read more “3 Procurement Leadership Models for the New Year”

Technology & IT Procurement

Top Tips for Procuring Accessible Technology

Imagine trying to use a computer without a mouse. Imagine trying to watch a video without speakers. Imagine trying to type an email on your phone without being able to see the screen. These are all  examples of inaccessibility – and we can imagine how frustrating that would be. Accessible technology means that everyone can use the same technology, no matter how they need to manipulate it in order to process information.
So why is accessible technology so important to procurement?

Read more “Top Tips for Procuring Accessible Technology”

Data Analytics

Meaningful KPIs in Four Easy Steps

Have you been tasked with developing Key Performance Indicators (KPIs) for your organization and don’t know where to begin? This quick primer can put you on the fast track!
We’ve all heard different variations of the phrase, “what gets measured gets done,” but how much of that is really true? What and how much of our activities do we need to measure to know whether or not we have achieved the desired results, and what changes to make moving forward?
Measuring and tracking key activities can incentivize employees to perform well and achieve success in specific areas. However, sometimes organizations can fall into the “metric trap” and drive for raw activity numbers rather than focusing on truly measuring key activities that influence their success. So how can we avoid inverse response behavior, where managers and employees end up focusing too much on numbers? Here are a few key questions you should ask before setting out on a performance measuring journey:

Read more “Meaningful KPIs in Four Easy Steps”