Tag: public procurement

Procurement Office Development

Student Recruitment: An Interview with Michelle Luong

We had a chance to speak with Michelle Luong, a senior at Penn State University, majoring in Supply Chain & Information Systems with a minor in Information Systems Management. She has completed one co-op at Kimberly-Clark and two summer internships at Bank of America (all within procurement) throughout her time at Penn State. We met  Michelle at this year’s NASPO Annual Conference, and we were so captivated by her insight and conversation that we interviewed her on student recruitment into public procurement. The following is part one of our conversation with Michelle on how state procurement offices can better recruit students.  

Read more “Student Recruitment: An Interview with Michelle Luong” →

Professional Development

Everything is NOT Awesome – Difficult Customer Situations

Imagine this – a state agency has come to you with frustrations about a lack of communication from the central procurement office. They have not heard back from the office in over three days, and they are frustrated that they do not know what is going on with their solicitation. This is just one example of a frustrated customer situation you might run into in your operations. When these unhappy customers arise, there are steps you can  take in order to recover from a bad customer service experience. Read more “Everything is NOT Awesome – Difficult Customer Situations” →
Emergency Procurement & Risk Management

3 Tips for Re-Building Your Post-Pandemic Office

Both the Center on Budget and Policy Priorities and the National Conference of State Legislatures project that budget shortfalls for FY 2020 and FY 2021 could create millions of dollars’ worth of deficits. In order to save money, some state information technology workers are already planning to work permanently from home, even after the pandemic has subsided. Keep the possibility of permanently working from home in mind as budgets shrink and innovative solutions are explored. What could your procurement office look like in the post-pandemic? Here are 3 tips for re-building your post-pandemic procurement office. Read more “3 Tips for Re-Building Your Post-Pandemic Office” →